Not at all, Manage My Repair is designed to reduce unnecessary call traffic and not eliminate human support into both your contact centre and your chosen Out of hours provider. Most will adopt a hybrid approach, allowing the Manage My Repair solution to focus solely on genuine emergencies and personalised care where it really matters. This is the evolution of that approach, and customers can still call if they wish. It is important we show customers that the quickest and easiest way to log their emergency in less than 3 minutes is via our digital led solution, so website and customer communication messaging is paramount to driving the success of this approach. Our team can follow up manually and offer personalised phone support if needed.