1. Introduction

Simply 365 Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data in a lawful, fair, and transparent manner.

This Privacy & Cookie Policy explains how we collect, use, store, and protect personal information when you:

• Visit our website
• Contact us
• Use our services
• Interact with our digital platform

We act as a Data Controller under the UK GDPR.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

• Name
• Email address
• Telephone number
• Company details
• Enquiry information
• Account registration details
• Correspondence and support requests

2.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Usage statistics

This data helps us improve website performance and security.

3. How We Use Your Information

We process personal data for the following purposes:

• Responding to enquiries
• Providing our services
• Managing customer relationships
• Improving website functionality
• Ensuring system security
• Preventing fraud and misuse
• Complying with legal obligations
• Sending service-related communications

4. Lawful Basis for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent (where required, particularly for certain cookies and marketing communications)

Where consent is relied upon, you may withdraw it at any time.

5. Data Sharing

We may share personal data with:

• IT and hosting providers
• System support partners
• Professional advisers
• Contractors delivering services on our behalf
• Regulatory authorities where legally required

All third-party processors are contractually required to protect personal data in accordance with applicable data protection laws.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data, including:

• Secure cloud infrastructure
• Access controls
• Encryption where appropriate
• Role-based system permissions
• Regular security monitoring

Personal data may be stored within the United Kingdom or the European Economic Area (EEA), subject to appropriate safeguards.

7. Data Retention

We retain personal data only for as long as necessary for:

• The purpose for which it was collected
• Legal or regulatory requirements
• Business and contractual obligations

After this period, data is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

Cookie Policy

9. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function effectively and provide analytical insights.

10. Types of Cookies We May Use

10.1 Strictly Necessary Cookies

These are essential for website functionality and cannot be disabled.

10.2 Performance and Analytics Cookies

These help us understand how visitors use our website so we can improve performance.

10.3 Functionality Cookies

These enable enhanced features and personalisation.

10.4 Marketing Cookies (If Applicable)

These may be used to measure the effectiveness of marketing communications.

11. Managing Cookies

You can control or disable cookies through your browser settings.

Most browsers allow you to:

• View cookies
• Delete cookies
• Block cookies
• Set preferences for certain websites

Please note that disabling certain cookies may affect website functionality.

12. Third-Party Cookies

Some cookies may be placed by third-party services we use, such as:

• Website hosting providers
• Analytics providers
• Embedded content services

These third parties may process data in accordance with their own privacy policies.

13. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect:

• Legal changes
• Operational updates
• Improvements to our services

The latest version will always be published on our website.

14. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Simply 365 Limited
Registered Office: C/O Partners In Enterprise Ltd Ground & Lower Ground Floor, 9 St Georges Place, Brighton, United Kingdom, BN1 4GB

Email: hello@simply365.co.uk
Phone: 0333 052 7218

If you are not satisfied with our response, you have the right to contact the UK Information Commissioner’s Office (ICO).