Why Choose Manage My Repair
How the system works
Key Features of Manage My Repair
We are more than a home emergency reporting platform, Manage My Repair is an end-to-end claims management solution.
We achieve this by communicating with the homeowner and contractor to allow emergency repairs to be managed professionally and quickly.
Our market leading solution is delivered by using the latest technology, its secure and scalable with future proofed for well-developed API integration in the future.
1.Built on Decades of Experience
Our digital platform improves consistency and the customer journey
2.Fast, Guided Emergency Reporting
Customers can register an emergency in less than 3 minutes with access to Self Help solutions and the functionality to upload photos
3.Customer Safety Comes First
Vulnerability management prioritised to override and deploy if non urgent with customer call-back capability if needed
4.Service Delivery at a Glance
Our service delivery dashboard monitors using clear RAG statuses and manages outcomes quickly and professionally
5.Automatic Customer Communication
Our contractor deployment portal will ensure contractor updates are notified to customers automatically
6.From Attendance to Resolution
Housebuilders will have full visibility of contractor performance from attendance to repair using highly detailed management information software
7.Flexible Emergency Cover
We deploy automatically to your own nominated contractor. You can access our approved nationwide network of contractors for back up.
8.Secure, Scalable, and Smart
Our Ecosystem is a bespoke built CRM solution, using the latest technology, it is secure and scalable with well-developed API and AI integration with your own CRM.
Benefits for housebuilders
Empowering customers with a digital self-service solution and connected experiences
Request a Demo
Smarter Customer Interactions
Empower your customers.
Easy to use self-service options.
Enhance customer satisfaction.
Customer notifications eliminate manual interactions and phone calls.
Intelligent Workflow Automation
Reduce manual effort and duplication.
Reduce need for emergency call centre calls.
Automated decision making and emergency repair authorisation.
Automated contractor deployment. Optimisation of process with AI driven triage logic.
Process accelerated with pre-configured workflows and digital approvals.
Smarter Customer Interactions
MANAGING AN EMERGENCY
Automatically deploy to the Nominated Contractor via phone/text/email.
If they can’t attend, we can deploy one of our approved contractors.
Customers will be updated via text and email.
MANAGING A NON-EMERGENCY
We will notify the customer the situation is not deemed an emergency.
We pass the case directly to the housebuilder customer care team to pick up.
Data Driven Insights
Data analytics to improve contractor engagement and performance.
Improve customer outcomes.
Insights drive improvements.
Predictive analytics help to anticipate customer needs and refine operational strategies.
We can configure workflows to meet evolving business needs.
0333 052 7218
Manage My Repair
Independence House,
Millfield Lane,
Nether Poppleton,
York
YO26 6PH
Website Terms of Use
Anti Bribery & Corruption Policy
Privacy & GDPR Policy
Information Security Policy
Modern Slavery and Human Trafficking Policy
Privacy & Cookie Policy
© 2026 Simply 365 Limited - All Rights Reserved
Why Choose Manage My Repair
How the system works
Key Features of Manage My Repair
We are more than a home emergency reporting platform, Manage My Repair is an end-to-end claims management solution.
We achieve this by communicating with the homeowner and contractor to allow emergency repairs to be managed professionally and quickly.
Our market leading solution is delivered by using the latest technology, its secure and scalable with future proofed for well-developed API integration in the future.
1.Built on Decades of Experience
Our digital platform improves consistency and the customer journey
2.Fast, Guided Emergency Reporting
Customers can register an emergency in less than 3 minutes with access to Self Help solutions and the functionality to upload photos
3.Customer Safety Comes First
Vulnerability management prioritised to override and deploy if non urgent with customer call-back capability if needed
4.Service Delivery at a Glance
Our service delivery dashboard monitors using clear RAG statuses and manages outcomes quickly and professionally
5.Automatic Customer Communication
Our contractor deployment portal will ensure contractor updates are notified to customers automatically
6.From Attendance to Resolution
Housebuilders will have full visibility of contractor performance from attendance to repair using highly detailed management information software
7.Flexible Emergency Cover
We deploy automatically to your own nominated contractor. You can access our approved nationwide network of contractors for back up.
8.Secure, Scalable, and Smart
Our Ecosystem is a bespoke built CRM solution, using the latest technology, it is secure and scalable with well-developed API and AI integration with your own CRM.
Benefits for housebuilders
Empowering customers with a digital self-service solution and connected experiences
Request a Demo
Smarter Customer Interactions
Empower your customers.
Easy to use self-service options.
Enhance customer satisfaction.
Customer notifications eliminate manual interactions and phone calls.
Intelligent Workflow Automation
Reduce manual effort and duplication.
Reduce need for emergency call centre calls.
Automated decision making and emergency repair authorisation.
Automated contractor deployment. Optimisation of process with AI driven triage logic.
Process accelerated with pre-configured workflows and digital approvals.
Smarter Customer Interactions
MANAGING AN EMERGENCY
Automatically deploy to the Nominated Contractor via phone/text/email.
If they can’t attend, we can deploy one of our approved contractors.
Customers will be updated via text and email.
MANAGING A NON-EMERGENCY
We will notify the customer the situation is not deemed an emergency.
We pass the case directly to the housebuilder customer care team to pick up.
Data Driven Insights
Data analytics to improve contractor engagement and performance.
Improve customer outcomes.
Insights drive improvements.
Predictive analytics help to anticipate customer needs and refine operational strategies.
We can configure workflows to meet evolving business needs.
0333 052 7218
Manage My Repair
Independence House,
Millfield Lane,
Nether Poppleton,
York
YO26 6PH
Website Terms of Use
Anti Bribery & Corruption Policy
Privacy & GDPR Policy
Information Security Policy
Modern Slavery and Human Trafficking Policy
Privacy & Cookie Policy
© 2026 Simply 365 Limited - All Rights Reserved
Why Choose Manage My Repair
How the system works
Key Features of Manage My Repair
We are more than a home emergency reporting platform, Manage My Repair is an end-to-end claims management solution.
We achieve this by communicating with the homeowner and contractor to allow emergency repairs to be managed professionally and quickly.
Our market leading solution is delivered by using the latest technology, its secure and scalable with future proofed for well-developed API integration in the future.
1.Built on Decades of Experience
Our digital platform improves consistency and the customer journey
2.Fast, Guided Emergency Reporting
Customers can register an emergency in less than 3 minutes with access to Self Help solutions and the functionality to upload photos
3.Customer Safety Comes First
Vulnerability management prioritised to override and deploy if non urgent with customer call-back capability if needed
4.Service Delivery at a Glance
Our service delivery dashboard monitors using clear RAG statuses and manages outcomes quickly and professionally
5.Automatic Customer Communication
Our contractor deployment portal will ensure contractor updates are notified to customers automatically
6.From Attendance to Resolution
Housebuilders will have full visibility of contractor performance from attendance to repair using highly detailed management information software
7.Flexible Emergency Cover
We deploy automatically to your own nominated contractor. You can access our approved nationwide network of contractors for back up.
8.Secure, Scalable, and Smart
Our Ecosystem is a bespoke built CRM solution, using the latest technology, it is secure and scalable with well-developed API and AI integration with your own CRM.
Benefits for housebuilders
Empowering customers with a digital self-service solution and connected experiences
Request a Demo
Smarter Customer Interactions
Empower your customers.
Easy to use self-service options.
Enhance customer satisfaction.
Customer notifications eliminate manual interactions and phone calls.
Intelligent Workflow Automation
Reduce manual effort and duplication.
Reduce need for emergency call centre calls.
Automated decision making and emergency repair authorisation.
Automated contractor deployment. Optimisation of process with AI driven triage logic.
Process accelerated with pre-configured workflows and digital approvals.
Smarter Customer Interactions
MANAGING AN EMERGENCY
Automatically deploy to the Nominated Contractor via phone/text/email.
If they can’t attend, we can deploy one of our approved contractors.
Customers will be updated via text and email.
MANAGING A NON-EMERGENCY
We will notify the customer the situation is not deemed an emergency.
We pass the case directly to the housebuilder customer care team to pick up.
Data Driven Insights
Data analytics to improve contractor engagement and performance.
Improve customer outcomes.
Insights drive improvements.
Predictive analytics help to anticipate customer needs and refine operational strategies.
We can configure workflows to meet evolving business needs.
0333 052 7218
Manage My Repair
Independence House,
Millfield Lane,
Nether Poppleton,
York
YO26 6PH
Website Terms of Use
Anti Bribery & Corruption Policy
Privacy & GDPR Policy
Information Security Policy
Modern Slavery and Human Trafficking Policy
Privacy & Cookie Policy
© 2026 Simply 365 Limited - All Rights Reserved